Surfpoet.com

Calling Verizon or any cell carrier customer service can be a pain. The customer service rep you talk to might be friendly and incompetent, polite and uninformed or my favorite, just plain evil.

But there is one way to get someone very “agreeable” on the phone. The last time I called Verizon (by dialing 611 on my phone) I dealt with their voice recognition and chose “Cancel Service”. When you choose this option you get connected to a special group that is trained to keep you happy and convince you not to cancel service. The great thing is they won’t even ask you if you want to cancel your service, they will just try to make you happy.

It’s a sure shot way to always get excellent customer service!

This entry was posted on Sunday, May 13th, 2007 at 12:01 pm and is filed under Gadgets, Misc. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.